Job Description
Overview
The Facilities Operations Management coordinator is responsible for overseeing day-to-day facilities management operations, with a strong focus on soft services, waste management, and subcontractor performance. The role ensures high-quality service delivery, safety compliance, and effective client engagement while supporting the Facility Manager in managing projects, audits, and operational requests that directly impact client satisfaction.
Your role
- Oversee project-related activities and report any discrepancies, risks, or issues to the Facility Manager.
- Manage facilities management (FM) subcontractors daily operations and ensure effective implementation of service plans.
- Ensure proper and timely service delivery by subcontractors in line with contractual and service level agreements.
- Investigate, manage, and implement client service requests while maintaining an accurate service request tracking system.
- Develop a thorough understanding of client work processes, workplace culture, and policies to enable effective tenant service delivery.
- Take ownership of day-to-day decision-making and client interactions that directly impact client satisfaction.
- Liaise with internal support services and vendors to address operational and maintenance requests.
- Lead and oversee daily management of soft services, including housekeeping, cleaning, and waste management operations.
- Monitor and manage subcontractor performance through routine inspections, audits, and performance reviews.
- Conduct safety inspections, ad-hoc audits, and compliance checks to ensure standards are met.
- Ensure a safe and compliant working environment at all times.
- Perform additional duties and responsibilities as assigned by management.
About you
- Bachelor s degree or diploma in Facilities Management, Operations Management, Hospitality, or a related field.
- 3 6 years of experience in facilities or property management, preferably managing soft services and subcontractors.
- Strong knowledge of soft services operations, waste management, and FM best practices.
- Experience conducting inspections, audits, and safety compliance checks.
- Excellent communication and interpersonal skills for client and vendor coordination.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities.
- Proficiency in service request tracking systems and basic reporting tools (MS Excel or similar).
- Awareness of health, safety, and environmental (HSE) standards and regulations.
Bachelor s degree or diploma in Facilities Management, Operations Management, Hospitality, or a related field.
- 3 6 years of experience in facilities or property management, preferably managing soft services and subcontractors.
- Strong knowledge of soft services operations, waste management, and FM best practices.
- Experience conducting inspections, audits, and safety compliance checks.
- Excellent communication and interpersonal skills for client and vendor coordination.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities.
- Proficiency in service request tracking systems and basic reporting tools (MS Excel or similar).
- Awareness of health, safety, and environmental (HSE) standards and regulations.
