Guest Management Director

Main Responsibilities

• Lead the overall Guest Management department and workflow
• Define and supervise guest journey strategy from invitation to post-event follow-up
• Coordinate RSVP processes, invitation tracking and guest database management + coordinate Platform Evolution
• Supervise seating plans, accreditation strategy and access management with protocol team
• Manage VIP/VVIP protocols and high-profile stakeholder handling
• Coordinate with Production, Protocol, Operations, Security and Hospitality teams
• Supervise guest communication flows and escalation handling
• Ensure proper staffing structure and onsite guest operations
• Oversee reporting, guest tracking systems and operational updates
• Attend planning meetings and align guest operations with overall event strategy
• Manage crisis situations and last-minute guest changes with discretion and efficiency
• Define strategy for purchases and follow all the supply chain (hotel, transport, flights)

Requirements

• Minimum 10 years of experience
• Strong experience in large-scale events and VIP guest operations
• Experience managing high-profile and international stakeholders
• Excellent organizational and leadership skills
• Ability to work under pressure in fast-paced environments
• Fluent English required; Arabic is a plus
• Riyadh-based availability preferred
• Immediate availability