Account Supervisor 3PL

About the Role We are looking for a proactive and results-driven 3PL Account Supervisor to join our Last Mile Operations team. In this role, you will manage relationships with third-party logistics (3PL) partners, ensure sufficient rider capacity, oversee onboarding activities, and support operational excellence. You will work closely with internal stakeholders and external suppliers to ensure smooth day-to-day operations and achieve service level targets.

Key Responsibilities

• Manage a portfolio of assigned 3PL suppliers and serve as their primary point of contact.

• Build and maintain strong supplier relationships to support operational performance and compliance.

• Monitor rider headcount and ensure suppliers meet forecasted capacity requirements.

• Drive supplier fulfillment to achieve daily and weekly operational targets.

• Coordinate the onboarding and activation of new 3PL riders, including document verification and system setup.

• Deliver or coordinate rider training on company standards, app usage, SLAs, safety, and hygiene.

• Resolve supplier-related issues, including payment inquiries, inactive riders, system issues, and documentation gaps.

• Collaborate with Finance, Operations, and other internal teams to ensure timely issue resolution.

• Track supplier performance, onboarding progress, and rider headcount.

• Prepare regular reports and ensure compliance with company policies, SOPs, and operational standards.

• High school diploma or equivalent required; Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field is preferred.

• Previous experience in logistics, last-mile delivery, or 3PL operations.

• Experience managing supplier or vendor relationships is an advantage.

• Strong communication, negotiation, and interpersonal skills.

• Excellent problem-solving and organizational abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency in Microsoft Office, particularly Excel.

• Familiarity with logistics or fleet management systems is a plus.

• Good command of English; Arabic is an advantage.