Key Account Manager

As a Key Account Manager, you will play a pivotal role in driving our business forward within the industrial production sector. This position is tailored for individuals who thrive in dynamic environments and are passionate about building strong relationships with key clients. You will be the primary liaison between our organization and our most valuable customers, ensuring that their needs are met while also identifying opportunities for growth and expansion. Your ability to understand client requirements and deliver tailored solutions will be crucial to your success in this role.

In this position, you will have the opportunity to work closely with cross-functional teams, including sales, marketing, and product development, to ensure that our offerings align with market demands. We value continuous learning and professional development, and as part of our team, you will have access to various training programs designed to enhance your skills and knowledge. The collaborative culture within our organization encourages innovative thinking and supports you in achieving your career goals.

With a focus on strategic account management, you will be responsible for developing long-term relationships with key stakeholders and driving customer satisfaction. Your insights will influence our business strategies and help shape the future of our company. We believe in promoting from within, offering various pathways for career advancement, and recognizing the contributions of our team members. Join us and become a key player in our journey towards excellence in the industrial production industry.

Responsibilities:

1. Develop and maintain strong relationships with key accounts, ensuring their needs are met through regular communication and personalized service.
2. Analyze market trends and customer data to identify opportunities for growth and develop strategic account plans that align with business objectives.
3. Collaborate with cross-functional teams, including sales, marketing, and product development, to deliver tailored solutions that meet client requirements.
4. Monitor account performance metrics and implement strategies to improve client satisfaction and retention rates.
5. Prepare and present regular reports to senior management on account status, growth opportunities, and competitive landscape.
6. Negotiate contracts and pricing agreements with key clients, ensuring mutually beneficial terms that support long-term partnerships.
7. Conduct regular business reviews with clients to assess their satisfaction, gather feedback, and identify areas for improvement.
8. Stay informed about industry developments and competitor activities to proactively address potential challenges and leverage opportunities.
9. Lead training sessions for internal teams to enhance their understanding of key accounts and improve overall service delivery.

Experience Requirements:

• Minimum 5 years of experience in B2B sales within the manufacturing or industrial sector.
• Proven experience in selling PVC, UPVC, or CPVC drainage pipes and related products.
• Experience managing key accounts and developing business relationships with contractors, construction companies, consultants, distributors, and infrastructure project clients.
• Strong understanding of pipe product specifications, project requirements, and the sales cycle for construction and drainage projects.
• Experience coordinating with production, technical, and supply chain teams to meet customer requirements and project delivery deadlines.