Operations Supervisor

Is responsible for delivering Operational excellence

To increase customer satisfaction (both internal/external) with best-in-class services

Visit Customers along with M&S team to understand requirements so as to deliver the same.

Manage cost effectively and strive to reduce cost consistently.

Increase profitability by reducing cost and by negotiating best of prices with the vendors

Understanding of Operational Process and adherence of the same.

Maintain data quality all the times and avoid impact due data quality issues.

Understanding of AMS,ACI, ISF and FMC regulations and compliance

Conduct regular review meeting with vendors to analysis performance and to bring in collaboration for betterment of our business.

Plug all possible gaps to eliminate revenue leakage by all means

Monitor quality report to maintain data quality all the times.

Monitor Performance report to ensure high performance.

Manage P&L closure on monthly basis most effectively

Avoid claims, penalties due service failures.

Conduct regular meeting with internal stake holders to bring in more collaboration and have smooth functioning.

Conduct regular team meetings to recognize performance, address issues and to bring more collaboration within the team

Optimum utilization of Resources available.

Identify training requirements for the team and organize training to build up competencies

Monitor, evaluate staff performance on regular interval and provide necessary support to improve performance

Timely closure of Network Open issue and to avoid same from occurring due mishandling of commercials by the team.

Actualization of all Operational cost booked, finance timeline provided to avoid impact

Develop a culture of quality, service excellence (for internal/external customers), flexibility and cost consciousness.

Develop a team spirit and multitasking capabilities within the team

To handle operational irregularities

Strong freight Operational knowledge.

Customer service skills

Resource Management and Interpersonal Skills

Knowledge on product pricing, trends, consortium, transport industries

Trade Laws, Country regulations and Customs practices

Commercial Management skills

Knowledge on currencies & conversions

Vendor Management

Ability to achieve high level of service delivery.

Business Processes skills