Customer Service Specialist

A leading company in the field of engineering consultancy and real estate is announcing a job opportunity for the position of:

• Receiving customer inquiries and responding to them professionally through various communication channels.
• Providing necessary information about the company's services and products based on customer needs.
• Monitoring customer requests and coordinating with relevant departments to ensure prompt delivery and service quality.
• Addressing complaints and feedback and working on providing appropriate solutions to enhance customer satisfaction.
• Updating customer data and documenting all interactions in the established systems.
• Building positive relationships with customers and maintaining a high level of service quality.
• Contributing to achieving performance indicators related to customer service and adhering to company policies and procedures.