Partner Support Specialist

We are looking for a Partner Support Specialist to support our restaurant partners and help resolve their day-to-day operational issues. You will be a key point of contact for partner inquiries, coordinating with internal teams and following up to ensure timely resolution.

Responsibilities

• Respond to restaurant partners inquiries and complaints professionally.

• Support partners with issues related to orders, the platform, and daily operations.

• Coordinate with relevant internal teams to resolve issues and keep partners informed.

• Record and track partner issues, ensuring follow-up until resolution.

• Maintain accurate partner records and prepare tracking reports using Excel.

• Build positive relationships with restaurant partners through reliable and responsive support.

• Previous experience in customer service or customer support.

• Good working knowledge of Microsoft Excel.

• Strong communication and problem-solving skills.

• Ability to handle complaints professionally and manage multiple requests.

• Strong organizational skills and attention to detail.

• Experience in food delivery, restaurant operations, or partner support is a plus.