Assistant Boutique Manager

MAIN PURPOSE

The Assistant Boutique Manager will manage the boutique team to: Assisting the boutique manager in all areas of daily, monthly and periodically business operations, learning activities and CRM activities. Ensure Operational and Audit guidelines are followed and implemented properly in the boutique. Achieve qualitative and quantitative sales targets and ensure a constant great quality of after sales service. Develop client relationship of the boutique and maintain a high level of client experience. Achieve Boutique KPIs defined by the Boutique Manager and Head of Sales. Be an ambassador of Vacheron Constantin in and outside the boutique. Report operationally to the Boutique Manager.

KEY RESPONSIBILITIES

Store Operation Management

• Strong and consistent involvement to ensure all compliance and guidelines are followed by the team.
• Manage product rotation, and ensure accurate stock take as per Richemont processes.
• Weekly follow up with the Boutique Manager of stock replenishments, active order requests and aftersales services cases.
• Ensuring maintenance of all boutique timepieces when necessary: changing of straps, polishing, servicing.
• Monitoring the After Sales Service: assist the team in handling the communication with the clients and ICS, helping in finding the solutions in proactive manner.

Financial Control and Cash Registry

• Compliance with procedures, legal, fiscal and customs regulations.
• Cash registry controls.
• Proactively suggest modifications to commission scheme, if need be, to ensure maximum retail staff retention.

Sales

• Meet and overachieve the VC boutique monthly targets in accordance with brand retail strategy.
• Achieve Boutique KPIs defined by the Boutique Manager, monthly.
• Build a anti-fragile strategy with Boutique Manager.

Store Appearance Management

• Ensure an excellent boutique experience and environment.
• Ensure high quality service from client welcoming, handling, and servicing.
• Assist the Boutique Manager in the implementation of visual merchandising concepts, CRM activities and more.
• Ensure optimal service to clients to exceed in client experience in and outside the boutique and to develop the client interest in Vacheron Constantin products through CRM follow up and aftersales qualitative service.

Manage the Team

• Ensure proactivity of all Sales Associates.
• Actively participate in the monitoring of the staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc.).
• Assist actively the Boutique Manager in the team development.
• Integrate and ensure training on the field of any new team member.
• Assist the Boutique Manager in the coaching of the team individually- weekly.
• Distribute tasks within the retail team for a smooth boutique operation.
• Organize with the Boutique Manager schedules to ensure equality of staff in terms of working hours and opportunities.
• Conduct Role plays with the team on weekly basis and provide constructive feedback on daily basis to help tracking his or her performance in the Maison.

Reporting

• Involved in the reporting of sales (daily, monthly) in accordance with the Boutique Manager.
• Actively involved in the definition of the action plans.
• Submit the monthly action plan to the boutique Manager (confirmed sales, BTQ activations, micro events such as lunch/ dinners with the clients, proposals for BTQ improvements VM/client experience).

Customer & CRM Related Activities

• Ensure Service Excellency within the boutique and team.

• Ensure relationship building with customers and leading by example.

• Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.

• Individually handle with care client complains.

• Minimum of 5 years of related experience in Retail

• Previous experience in luxury preferred

• Strong background in developing and managing customer acquisition, engagement, and retention strategies

• Previous experience & strong involvement in BTQ operations

• Autonomous and pro-active with a get-it-done results-driven attitude.

• Proactive decision making and assertive.

• Entrepreneurial-minded, mental agility, broad-scanner, critical thinker, with ability to innovate and drive change, can work independently to achieve your goals.

• Impeccable written and oral communication skills.

• Highly organized, proactive, resourceful, and motivated - with a positive and resilient attitude.

• Ability to travel internationally when required.

• Have an existing high VIC/VVIC client network in the GCC.

• Elegance, audacity, and excellence are part of your DNA.

• You have excellent knowledge of luxury retail market, including luxury fashion, watchmaking and jewellery brands, general knowledge, market trends, and latest news in town and in the world.

• Exceptional sales skills and expert in client relationship development

• You can handle multiple demands and prioritize without losing your attention to details.

• Proficiency in English & Arabic.