Senior Consultant - Foodics Black

Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

About FOODICS BLACK

FOODICS BLACK is FOODICS premium Restaurant Management System (RMS), designed for fine dining and casual dining restaurants that demand a higher level of operational excellence, service quality, and technology. Combining powerful restaurant management capabilities with a premium, consultative customer experience,

FOODICS BLACK helps restaurants streamline their operations, improve efficiency, and deliver exceptional guest

experiences.

We work closely with our customers to understand their unique business requirements, implement tailored solutions,

and ensure they realize the full value of our technology.

As FOODICS BLACK continues to grow, we are looking for talented, commercially minded professionals who understand the importance of combining technology, restaurant operations, and customer relationships to deliver an outstanding end to end experience.

The Job in a Nutshell

The Senior Consultant will own the complete customer lifecycle, from identifying and acquiring new customers to implementing the solution, onboarding and training restaurant teams, and managing the ongoing customer relationship.

This is a versatile, high ownership role that combines business development, solution consulting, implementation coordination, customer training, account management, and customer success.

The successful candidate will serve as the primary point of contact for their assigned customers, ensuring continuity, accountability, and a premium FOODICS BLACK experience throughout the entire relationship.

We are looking for someone who can confidently engage with restaurant owners, investors, senior management, and operational teams, understand their business challenges, recommend the right solutions, and ensure successful implementation and long term adoption.

This role is ideal for a professional who enjoys owning outcomes rather than performing a single function. You will be responsible for winning customers, getting them live successfully, ensuring their teams can use the system effectively, retaining their business, and identifying opportunities for growth.

Main Task & Responsibilities

1. Business Development and Customer Acquisition

• Identify, prospect, and acquire new FOODICS BLACK customers within the fine dining and casual dining segments.
• Build and maintain a qualified sales pipeline through networking, referrals, market research, and direct engagement with restaurant owners and decision makers.
• Understand prospective customers business models, restaurant workflows, operational challenges, and technology requirements.
• Lead discovery meetings, product demonstrations, solution presentations, and commercial discussions.
• Prepare tailored proposals, manage negotiations, and drive opportunities from initial engagement through to successful closure.

What Are We Looking For

• 3 4 years of experience in SaaS, preferably across sales, business development, implementation, account management, or customer success.
• Demonstrated ability to manage customer relationships, understand business requirements, and deliver measurable commercial or operational results.
• Hands on restaurant operations experience is a strong plus. Candidates who have worked on the ground in restaurant operations, particularly in fine dining, casual dining, premium hospitality, or multi branch restaurant groups, will have a distinct advantage.
• A good understanding of restaurant workflows, front of house operations, service delivery, and the challenges faced by restaurant owners and management teams is highly desirable.
• Experience with POS systems, Restaurant Management Systems (RMS), hospitality technology, or other SaaS solutions is an advantage.
• Strong consultative selling, commercial negotiation, presentation, and relationship management skills.
• Experience coordinating software implementations, onboarding customers, delivering training, or managing projects is preferred.
• Ability to communicate confidently with restaurant owners, investors, executives, general managers, and operational teams.
• Excellent organization, problem solving, prioritization, and stakeholder management skills.
• A proactive ownership mentality, with the ability to work independently, manage multiple priorities, and drive tasks through to completion.
• Excellent English communication skills. Arabic proficiency is a strong advantage.
• Willingness to travel within Saudi Arabia as required to meet customers and support implementations.