Divemaster

Job Purpose:

The Dive Center Divemaster is a site-based position. The main goals of this position are twofold:

1). Lead dives and 2). Assist with teaching courses

• Furthermore, the Dive Center Divemaster assists the Dive Center Manager in the smooth and efficient running of all dive operations within the designated asset.
• He/She is responsible for the realization of the day-to-day activities all dive and underwater tourism related projects originating from the designated asset.
• The Dive Center Divemaster will ensure all dive-related activities within the asset are conducted in a safe and professional manner.
• This includes: appearance of the dive center, leading dive excursions, all dive-related sales.
• Dive Center Divemaster s will act as salesmen assisting with the retail outlet.

Job Responsibilities

General

• Reporting directly to the Dive Center Manager, assist in the smooth running of the dive center of the asset.
• Assist the Senior Manager in the development of other dive centers at other assets.
• Assist teaching all course to and above PADI standards.
• Daily preparation of the dive boat and/or teaching environments.
• Lead visiting divers on dives from the asset.
• Assist with daily cylinder filling and overall dive center appearance/organization.
• Work with Sustainability and SEZ departments to ensure alignment with sensitive and high-profile environmental issues in the development and operation of Marine Life and Underwater Tourism related assets.
• Work remotely and visit office as and when required.

Establishment of Dive Center: Pre-Opening

• Work alongside the Senior Manager to develop and deliver the dive center and necessary components.
• Working alongside and supporting all RSG departments during Delivery stage to ensure targets are achieved, operational phasing is initiated when required and projects are delivered as designed.
• Become familiar with dive sites within reach of the asset.

Establishment of Dive Center: Post-Opening

• Manage standards leading dives. Safety is paramount and always the first priority.
• All activities conducted from the Dive Center are conducted in a professional manner.
• Ensure all daily diving activities are conducted in a safe and professional manner.
• Be familiar with the PADI products (courses) on offer, this includes understanding the required materials, paperwork, and standards (ie prerequisites, age) necessary for specific courses.
• Ensure up to date and accurate records are kept pertaining to teaching activities.
• Assist with sales in the retail outlet.
• Establish and maintain effective working relationships with managers, co-workers, and the public.

Policies, Systems, Processes, Procedures, Standards and Reports

• Adopt and follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure the dive center operates in a controlled and consistent manner.

Safety, Quality & Environment

• Apply safety, quality and environmental management policies, procedures, and controls to ensure employee and public safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement of the dive center s systems, processes and practices considering international best practice , improvement of business processes, cost reduction and productivity improvement.

Qualification and Experience

• PADI Divemaster with proven track record in various geographic locations
• Active and Renewed PADI Divemaster
• Good knowledge of all PADI courses
• Logged at least 250 dives
• Dive business background-track record as evidence
• Hospitality track record
• Diving health & safety experience
• Diving track record in various geographic locations
• Equipment management
• Dive retail
• Marine conservation
• Fit to Dive Medical

Essential Skills

• Excellent standard of written and spoken English
• Excellent communicator and public talking
• Has an aptitude and aspiration for outstanding customer service with a can-do attitude
• Flexible and open-minded approach to environment and tasks
• Ability to self-motivate and deliver to agreed deadlines
• A working knowledge of guiding dives, allowing for delivery of a wow experience
• A working knowledge of dive equipment to assist with corrective maintenance
• Good time-keeping
• Highly detail-oriented
• Guest experience oriented
• Able to work with different cultures and nationalities
• Ability to handle high-end clientele
• Effectively manage guests requests and complaints
• Guarantee the maximum safety standard possible for guests
• Be a perfect role model for other staff members
• Excellent leadership qualities
• Able to work in a dive resort environment and follow professional grooming standards
• Able to work both as part of a team and independently, and exercises sound judgment and discretion
• Demonstrate the utmost confidentiality at all times
• Proficient with Microsoft Office
• Has an interest in and an ability to build a solid understanding of marine science, research, conservation and education
• Ability to deliver a magical guest experience and deliver high-quality (de)briefs
• Able to assist with dive center administration and planning

Desirable Skills

• Spoken language other than English (preferably Arabic)
• DSD Dive Leader
• EFR Instructor rating-renewed
• Social media posting skills
• Underwater photography/videography skills
• Marine life identification abilities (fish, invertebrates, reptiles and mammals)
• Workshop technician for various equipment brands
• Powerboat license