Chief Operations Officer (COO)

Join a leading F&B retail brand in Riyadh, Saudi Arabia, as Chief Operating Officer (COO). We are seeking a strategic and results-driven executive with extensive experience in restaurant operations and multi-department management to oversee the company s operations, drive business growth, and ensure operational excellence across its business units.

The ideal candidate will have a strong background in well-known restaurant brands, with the ability to lead diverse functions, optimize operational performance, and support the company s long-term expansion strategy.

Key Accountabilities

The position involves:

• Lead and oversee the company s overall operations, ensuring efficiency, consistency, and alignment with strategic objectives.

• Develop and implement operational strategies to support business growth, profitability, and expansion.

• Oversee restaurant operations and ensure compliance with brand standards, food safety requirements, and service quality expectations.

• Manage and coordinate multiple departments, including Operations, Research & Development (R&D), Maintenance, Projects, and Call Center.

• Establish and monitor KPIs, operational performance metrics, and reporting frameworks across all departments.

• Drive process improvements, operational efficiency, cost optimization, and resource utilization.

• Oversee new restaurant openings, projects, and operational readiness to support business expansion.

• Collaborate with senior management to develop business plans, budgets, and growth strategies.

• Monitor financial and operational performance, identifying opportunities to improve profitability and productivity.

• Ensure consistent customer experience and service standards across all locations and business units.

• Lead, develop, and mentor departmental heads, fostering accountability, collaboration, and high performance.

• Identify operational risks and implement effective solutions to ensure business continuity and sustainable growth.

• Bachelor s degree in Business Administration, Hospitality Management, Engineering, or a related field. An MBA is an advantage.

• At least 2 years of experience in a COO position or 5 years of experience as an Operations Director, with a strong record of leadership and operational achievement.

• Proven experience within well-known restaurant brands or established F&B retail businesses.

• Strong experience managing multiple departments, particularly Operations, R&D, Maintenance, Projects, and Call Center functions.

• Demonstrated ability to lead large teams, manage complex operations, and drive business performance.

• Strong financial and commercial acumen, including budgeting, cost control, and profitability improvement.

• Experience in restaurant expansion, operational standardization, and multi-site management is highly preferred.

• Excellent strategic planning, problem-solving, and decision-making skills.

• Strong stakeholder management and communication skills in Arabic and English.

• Ability to work in a fast-paced environment, manage competing priorities, and deliver measurable results.