Customer Support Engineer (Technical Enginner) for Turbine
Mitsubishi Power Saudi Arabia
DammamFull-time
4–4 years of experience
last month
Job description
Duties and Responsibilities:
Ø Support the Operation and Maintenance of MPW gas turbines and the accessory systems.
Ø To prepare and write gas turbine technical reports, technical procedures, etc. following the instruction of the Engineering Manager and MPW-SAU.
Ø To support creation of RFQs, Quotation and POs etc upon the request from commercial department.
Ø Respond to customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
Ø Escalate issues as required acting as the liaison between the field and MPW to drive specific technical resolution and to help engineering identify, drive corrective actions.
Ø Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
Ø Lead and manage root cause analysis for technical issues. Provide technical leadership to personnel supporting project assigned to resolve customer technical issue.
Ø Document technical data generated by the assigned project consistent with engineering policies and procedures.
Ø Prepare technical presentations for Customers ensuring the timely communication of significant issues or developments.
Ø Travel to customer locations periodically and report the condition of units and troubles (if any) to MPW.
Ø To support unplanned/forced outages to meet availability goals.
Ø Provide commercial teams with technical support for sales and services proposal activities.
Ø Act as interface between commercial and operation department.
Ø Development of proactive working procedures for future work efficiency
Ø To participate at the identification and resolution of Technical No Conformities and Request for Actions.
Ø To confirm the operation data of Gas Turbines and prepare monthly reports for customers.
Ø To perform comissioining & combustion tuning of Gas Turbine combustor during planned maintenance.
Other Duties and Responsibilities:
Ø To effectively communicate with employees of all level.
Ø To understand quality policy of MPW-SAU and perform QC according to it.
Ø To prepare and revise the procedure of quality management as necessary.
Ø To follow all of the safety policy, custom, and guideline.
Ø To cooperate with a team in the proactive effort to achieve company or department goals.
Ø To contribute to build the positive spirit of a team.
Ø To have confidentiality obligations regarding the information you learn through the work at MPW-SAU.
Ø Not to disclose the information to the third party and to prevent to use the information by the third party for benefit.
Ø To maintain the highest degree of honesty and integrity at all times.
Ø To be able to make effort to understand and solve technical incident.
Ø To prepare and make technical report, the procedure, estimate, and etc.
