Assistant IT Manager

Manage and enhance ERP systems and business applications.

Document business processes and configure improvements.

Oversee hardware, networks, servers, and system performance.

Install, configure, and maintain devices and software.

Ensure reliable connectivity and stable server operations.

Provide daily IT operational support and resolve user issues.

Log incidents and prepare support reports.

Deliver basic IT training for tools, systems and applications.

Implement essential security measures and monitor threats.

Identify and mitigate IT-related operational risks.

Maintain risk registers and escalate critical issues.

Develop and communicate IT policies and SOPs.

Ensure compliance and drive process improvements.

Maintain IT asset inventory, warranties, and vendor coordination.

Plan and execute IT projects aligned with business needs.

Define milestones and monitor progress.

Ensure timely and cost-effective delivery.

Educational Qualification / Professional Certifications

• Bacheloru2019s degree in Computer Science or Business Management.
• Certification in Network Management & Application Development.

Professional Experience

• Minimum 5 to 7 years of experience in IT, including at least 2u20133 years in supervisor/managerial role.

Other Qualifications

• Well versed in computer operations.

Competencies

• Strong communication skills.
• Able to develop pragmatic solutions.
• Problem solving aptitude.
• Customer service-oriented approach.
• Result oriented.