THE ROLE What you'll own here.
- Conduct daily soft collections: track payments, promises to pay, and settlement status across your merchant portfolio.
- Maintain accurate, timestamped collection notes for every merchant interaction.
- Confirm payment receipts and update account status promptly.
- Monitor assigned merchant accounts across current, arrears, and delinquent buckets.
- Identify early risk signals - payment pattern changes, frequent promises to pay, and stock issues - and flag them to the credit team.
- Escalate cases according to defined rules and within agreed SLAs.
- Follow collections SOPs without deviation and adhere to the escalation framework.
- Maintain daily logs of communications, promises to pay, and payments received.
- Support weekly collections reporting and provide accurate input for recovery metrics.
- Provide actionable feedback on merchant behavior and operational issues to improve processes.
THE ENVIRONMENT What working here actually looks like.
Structured From Day One: You ll be trained on professional collections practices and operate within a clear escalation framework - no guesswork, just good process.
Close-Knit Teams: You ll work directly with the Credit and Operations teams in a collaborative environment where your input on merchant behavior actually shapes how we improve.
Ground Floor of Something Real: TradePay is early and growing. The habits and standards you build now will define how collections works at scale.
What You Get From Us
- Competitive pay: A package that reflects your experience and the market.
- Premium gear, day one: Everything you need to hit the ground running, set up and ready before your first morning.
- Mentorship that matters: Individual career development from people who ve actually built and scaled ventures.
- Venture upside: The chance to join spin-off teams as they grow - not just watch from the sidelines.
- An accelerated curve: You ll learn more here in 12 months than most roles offer in three years.
THE PROFILE You're probably a fit if
- You have 1 3 years of experience in collections, credit operations, or operations support.
- You stay calm and professional with merchants, even in tense conversations.
- You follow processes precisely - SOPs and escalation frameworks are not a burden; they are how you work.
- You are detail-oriented and keep your logs clean, accurate, and up to date.
- You can spot early warning signs in merchant behavior and know when to flag them.
- You take ownership of your accounts and do not let things slip through the cracks.
