IT Service Desk Specialist

Key Responsibilities:

• Handle IT incidents through ticketing systems and provide first-line support.

• Troubleshoot hardware, software, and network issues (desktops, laptops, printers).

• Resolve issues within SLA and escalate complex cases when needed.

• Manage user accounts (creation, access, password resets).

• Support onboarding and offboarding processes.

• Install, configure, and maintain devices and IT assets.

• Maintain documentation, reports, and IT records.

• Provide user support, guidance, and basic IT training.

• Promote cybersecurity awareness and best practices.

• Identify recurring issues and suggest improvements.

• 2 4 years of experience in IT support / service desk.

• Strong troubleshooting skills (hardware, software, network basics).

• Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice).

• Familiarity with Microsoft 365 and Google Workspace.

• Good communication skills and customer-oriented mindset

2 4 years of experience in IT support / service desk.

Bachelor s degree in IT, Computer Science, or related field.

Strong troubleshooting skills (hardware, software, network basics).

Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice).

Familiarity with Microsoft 365 and Google Workspace.

Good communication skills and customer-oriented mindset