Customer Experience Representative

eazli.life is the region's first AI-native home ecosystem, designed to simplify home and shopping decisions. We integrate AI technology with exceptional customer service, offering seamless solutions for fixing, furnishing, buying, and selling. Our intelligent agents collaborate with trusted human experts to streamline processes, enabling smarter outcomes with fewer decisions.
We aim to create real demand, measurable insights, and sustainable growth for our partners, all while redefining simpler living for everyone. As we grow, we seek dedicated team members to elevate our customer experience and support our vision.

About the Role:We are seeking a dedicated Customer Experience Representative (CX Rep) with 1-3 years of experience in e-commerce, marketplace, delivery, or customer service environments to join our dynamic team at eazli.life. In this role, you will be on the front line of customer service, responsible for addressing customer inquiries, resolving issues, and ensuring a high standard of customer satisfaction. Your strong communication skills and problem-solving mindset will be vital in enhancing the overall customer experience.
Key Responsibilities:Handle incoming customer inquiries via chat, email, or phone. Provide timely solutions and address customer issues efficiently. Ensure high levels of customer satisfaction and retention in line with service level agreements (SLAs). Monitor and escalate customer feedback to relevant teams. Collaborate with internal teams to enhance service delivery. Maintain knowledge of products and services to effectively meet customer needs. Conduct thorough follow-ups to ensure all inquiries are fully addressed.
Must-Have Qualifications:1-3 years of relevant experience in customer service, e-commerce, or related fields. Strong communication skills in both English and Arabic. Proven problem-solving skills and ability to make informed decisions. Empathy and professionalism to manage customer interactions effectively. Familiarity with ticketing systems (CRM) and chat applications. Ability to work flexibly, managing customer expectations during peak hours. Strong organizational skills and attention to detail.
If you are passionate about providing excellent customer service and want to be a part of our exciting journey, please apply!