Performance Analytics
- Planning Research and keep abreast of international best practices to identify latest trends, methods and approaches used to analyses strategic and nonstrategic (Operational) organizational performance
- Develop an organizational performance management framework to monitor and track strategy implementation and associated key performance indicators (KPIs) against set targets
- Define ZATCA s organizational strategic and operational KPIs dashboard to evaluate the achievement of current ZATCA strategy
- Communicate ZATCA s KPIs dashboard with Business Intelligence to handle the implementation and oversee KPIs measurements and results
Organizational Performance Analysis
- Collect and validate data from concerned internal functions for the enablement of performance analytics
- Review the integration points with data warehouse and tableau
- Analyze issues faced by each function and challenges in achieving the targets and objectives
- Analyse underperformed function/ organizational strategic and operational KPIs
- Analyze organizational performance and impact of strategic plans and initiatives and update stakeholders with dashboards
- Evaluate completeness of plans, initiatives, deadlines and deliverables
- Follow-up on financial metrics such as profit, revenue, cash flow to support in measuring financial performance
- Analyze ZATCA annual performance and highlight issues faced in order to make adjustments and develop tactics to the next year strategic plan
- Handling workshops or meetings with the BoD, Ministry of Finance and relevant stakeholders in order to discuss ZATCA s strategy s performance and results, recommend remedial actions and agree on improvement priorities
Organization and Operations
- Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
- Escalate complex problems to the relevant person to ensure cases/issues are closed properly
- Perform other duties as requested
People Management
Train junior staff on the different job activities to ensure transfer of know-how, when applicable
Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
Support junior staff or direct reports in order to execute their duties according to set policies and processes
Education: Bachelor's degree in Business Administration or Industrial Engineering or equivalent is required. Master's degree in related field is preferred.
Experience: A minimum of 5 years of relevant experience.
Competencies: Policy Making - Proficient, Data Analytics - Advanced, Change Management - Advanced, Collaboration and Communication - Developing, Professionalism - Proficient, Results Oriented - Proficient, Business Excellence - Advanced, Strategic and Business Planning - Proficient, Customer Focus - Proficient, Quality Management - Advanced, Enablement of Change and Innovation - Developing.
