Customers Complaints Admin - Fare Collection System
Atkins Realis Group
RiyadhFull-time
5–7 years of experience
3 months ago
Job description
Overview
Enhance customer experience through effective complaints management and service improvement.
Your role
- Manage complaint systems and workflows.
- Track and analyze customer feedback trends.
- Coordinate with contractors for timely resolution.
- Prepare customer service performance reports.
Rewards & benefits
This includes:
- Tax-free salary.
- Life insurance coverage.
- Medical insurance.
- Annual leave balance.
- Company gratuity scheme.
- Discretionary bonus program.
- Annual flight contribution.
- Transportation & housing allowances.
- Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
About you
- Degree/diploma in Business or Administration.
- 5+ years experience in customer service.
- Strong communication and reporting skills.