Front Office Agent

To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.

Key Roles & Responsibilities

• Register and room all guest arrivals according to established procedures

• Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system

• Maintain cashier float and ensure accurate daily report of all money received

• Cash hotel guests personal and assist with currency exchange

• Keep updated of all modifications to accounting policies and procedures

• Attend to guests request of using the service of safety box at all times

• Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs

• Attend to guest s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist

• Ensure that the guests depart the hotel with a positive impression of hotel service

• Perform the audit balances and prepare all reports for audit in an orderly fashion

• When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals

• Maintain comprehensive knowledge of standard reservation procedures

• Maintain exemplary department standards of behavior and appearance and attitude

• Ensure front desk work area is kept clean and in an orderly state at all times

• Is fully aware of the Credit policy

• Adhere to policies and procedures

• Perform related duties and special projects assigned

• Saudi National /li>

• Strong written and verbal communication skill in English and Arabic/li>

• Able to develop rapport with and gain support from Colleagues and Management staff/li>

• Ability to work cohesively with co-workers as part of a team/li>

• Ability to focus attention on guest needs, remaining calm and courteous at all times/li>

• Ability to promote positive relations with all guests and patrons/li>

• Able to exercise good judgment with difficult guests/li>

• Understanding and ability to work in a multi-cultural environment/li>