Waiter / Captain Waiter required

Job Overview

We are a leading company in the food service and hospitality sector, seeking a female Captain/Waiter (Waitress) to join our team in Saudi Arabia on a full-time basis.

You will play a pivotal role in delivering an upscale customer experience and ensuring the highest standards of service and hospitality, while adhering to our approved safety and procedural guidelines.

This position offers us an opportunity for professional growth in a collaborative and professional work environment.

Key Responsibilities and Duties

• Greeting guests with a smile, escorting them to their tables, presenting the service menu, and assisting in selecting suitable items.
• Coordinating the pace of service in line with restaurant standards and achieving immediate and effective customer satisfaction.
• Setting tables before guests arrive and ensuring they are ready in terms of cleanliness and necessary setup.
• Communicating with the kitchen and bar team to ensure prompt preparation and quality of products served.
• Ensuring the application of food safety policies, personal hygiene, and wearing the uniform according to requirements.
• Managing order modifications and customer suggestions, and documenting any feedback that improves overall performance.
• Participating in training and guiding new service team members as needed.

Qualifications and Requirements

• University qualification (Bachelor's / License).
• Previous experience in hospitality or customer service is an advantage, with trainees willing to gain practical experience accepted.
• Proficiency in Arabic is required, and basic English knowledge for communication with the work team is preferred.
• Ability to work full-time on a shift system, with flexibility regarding work schedules including evenings and weekends.
• Professional appearance and high personal hygiene, with a strong commitment to quality and safety standards.

Required Skills

• Exceptional communication skills and the ability to interact positively with guests and colleagues.
• Ability to work under pressure and provide quick and effective solutions to problems.
• Attention to detail and the ability to manage multiple tables simultaneously.
• Familiarity with using table management tools and systems and basic computer technologies.
• Strong team spirit and the ability to work independently with limited guidance.

Benefits and Perks (If applicable)

• Competitive salary according to internal policies and the applicant's experience.
• Participation in internal professional training and development programs.
• Additional allowances and benefits based on performance and location.
• A work environment that encourages professional growth and redefines service standards.