Senior Manager Operations

Lead end-to-end taxi operations for the Makkah region, ensuring smooth daily operations and service excellence.

Drive fleet utilization, driver productivity, ride completion, and revenue performance to achieve business targets.

Manage large-scale driver and fleet operations, ensuring maximum vehicle availability and operational efficiency.

Monitor key operational KPIs including fleet utilization, driver availability, cancellations, trip completion, customer satisfaction, and cost optimization.

Develop and implement operational strategies to improve profitability, efficiency, and overall business performance.

Ensure compliance with Saudi Transport General Authority (TGA), traffic regulations, municipality requirements, and all statutory guidelines.

Lead accident management, vehicle maintenance coordination, compliance audits, and operational risk mitigation.

Partner with HR to support driver recruitment, onboarding, retention, training, and performance management.

Collaborate with Product, Technology, Commercial, Customer Experience, and Finance teams to improve operational processes and customer experience.

Drive continuous process improvement initiatives through automation, data analysis, and operational excellence projects.

Prepare operational dashboards, MIS reports, and performance reviews for senior leadership.

Manage budgets, control operational costs, and identify opportunities for productivity and revenue enhancement.

Build, mentor, and lead high-performing operations teams while fostering a culture of accountability, safety, and customer focus.

Act as the primary point of contact with government authorities, regulatory bodies, fleet partners, and external stakeholders on operational matters.

Bachelor's degree in Business Administration, Engineering, Logistics, Transportation, or a related discipline (MBA preferred).

10–15 years of experience in Operations, with at least 5 years in a leadership role managing large-scale transportation, taxi, ride-hailing, logistics, or fleet operations.

Strong experience managing large driver fleets (500+ drivers preferred) with ownership of operational performance and service delivery.

Experience working within Saudi Arabia or the GCC mobility/transportation industry will be highly preferred.

Strong understanding of fleet management, transportation operations, dispatch, driver lifecycle management, and operational KPIs.

Experience working with government authorities and ensuring regulatory compliance within the transportation sector.

Excellent analytical and commercial acumen with the ability to interpret operational data and drive business decisions.

Proven leadership experience managing cross-functional teams in a fast-paced, customer-centric environment.

Excellent stakeholder management, communication, and problem-solving skills.

Proficiency in MS Excel, Power BI, and operational reporting tools.

Arabic language skills will be an added advantage.