Technical Product Assistant

Responsibilities

• Vendors/Clients Account Management: Act as the main point of contact for vendors and clients, handle their requests, and coordinate with internal teams to resolve issues.
• Product Catalog Monitoring: Ensure all product information is accurate and up to date, and flag any inconsistencies or missing data.
• Technical Support: Investigate and understand technical issues, clearly describe and report them to the development team, and test fixes once implemented.
• Cross-Team Collaboration: Work closely with product and engineering teams and participate in Agile activities.
• Documentation & Reporting: Assist in documenting product features and tracking recurring issues or feedback from vendors/clients.

Requirements

• Previous experience in a similar role (account management, product operations, or technical support).
• Basic understanding of software development concepts .e.g Agile.
• Familiarity with tools like Jira, Trello, Zendesk/Freshdesk, or Postman.
• Some coding knowledge (e.g., JavaScript, Python, or SQL) is a plus.
• Strong communication skills and attention to detail.

Previous experience in a similar role (account management, product operations, or technical support).

Basic understanding of software development concepts .e.g Agile.

Familiarity with tools like Jira, Trello, Zendesk/Freshdesk, or Postman.

Some coding knowledge (e.g., JavaScript, Python, or SQL) is a plus.

Strong communication skills and attention to detail.