Clinc Operation Manager - Dammam

This role is responsible for leading the end-to-end operations of a flagship polyclinic in Dammam, ensuring clinical excellence, operational efficiency, and strong financial performance. You will manage a large multidisciplinary team while driving patient experience, compliance, and revenue growth

Client Details

A leading healthcare and retail group in the region, operating a growing network of primary and ambulatory care clinics across Saudi Arabia.

The organization is focused on delivering accessible, high-quality outpatient care through a patient-centric and commercially driven model.

Description

Operational Management
Oversee end-to-end operations of the clinic, ensuring smooth and efficient service deliveryManage patient flow, scheduling, and resource allocation to optimize utilizationEnsure high standards of patient experience and service qualitySupport clinic setup, soft openings, and continuous operational improvements

Clinical Coordination
Act as a liaison between management and medical teamsCollaborate with physicians on clinical workflows and case discussions (non-practicing role)Support implementation of clinical protocols and quality standards

Team Leadership
Lead and manage a multidisciplinary team of ~60-70 staff, including physicians, nurses, technicians, and administrative personnelOversee workforce planning, performance management, and staff developmentBuild a strong, collaborative, high-performing team culture

Financial & Performance Management
Own and drive clinic performance, including P&L responsibilityMonitor KPIs such as patient volumes, service utilization, and operational efficiencyIdentify and implement initiatives to improve revenue and control costs

Compliance & Regulatory
Ensure compliance with healthcare regulations and accreditation standards in Saudi ArabiaManage licensing, audits, and regulatory requirementsMaintain relationships with relevant authorities and insurance stakeholders

Stakeholder Management
Build and maintain relationships with government entities and insurance providersCollaborate with internal leadership and head office teams

Profile

A successful Clinic Operation Manager should have:
Bachelor's degree in a medical or healthcare-related field (Master's preferred)Minimum 5+ years of experience in a managerial role within primary care, ambulatory care, or polyclinic settingsSaudi nationals preferredArabic language skills are mandatoryProven experience managing a large outpatient healthcare facilityStrong understanding of healthcare regulations and accreditation in Saudi ArabiaExperience managing large, multidisciplinary teamsExposure to P&L / revenue responsibilityExcellent leadership and stakeholder management skillsCurrently based in Dammam or willing to relocate

Job Offer

The role offers a competitive salary with benefits as per the law.