Team Leader - Warehose and Logistics

Roles and Responsibilities

• Complete shift management for the assigned shifts

• Roster Management and its adherence

• For Delivery staffu2019s in the assigned shift

• For logistics associate in the shift

• For core colleagues and temp staff in the assigned shift

• Ensuring timely putaway and pickup of stock transfers

• Adherence to all warehouse SOPu2019s in case of excess/shortage or damages recd in transfers

• Timely response on transfers pre alerts from source warehouse

• Ensuring minimal delivery breaches and timely handover of orders to drivers

• Ensure timely customer complaint resolution

• Be responsible for the health and safety of the staff present in the shift

• Must have the ability to handle any crisis via escalation management

• Submit timely end of the shift reports and ensure 100% cash collection closure

• Training of core colleagues and DAs on the relevant processes

• Customer initiated returns - ensure CIRu2019s are picked up and processed as per policy

• Send shift end report for all the activities done

• Follow up with relevant 3rd party vendors directly for any concerns or absenteeism

KPIu2019s to be monitored

• Delivery Breach %
• Shift adherence % (Delivery staff and core colleague checking as per roster)
• Cash outstanding
• Store shutdown
• Picking TAT
• Putaway TAT
• Transfers picking adherence as per capacity
• Productivity of core colleagues and DAs

Requirements

• Min graduation degree
• Command over excel/google sheets
• Previous knowledge of inventory management preferred
• Previous experience in logistics sector preferred
• Knowledge of English & Arabic preferred