1. General Responsibilities
- Support the Water Sports Manager in the daily management and operation of all water sports activities.
- Supervise water sports instructors and operational staff to ensure consistent delivery of safe and high-quality experiences.
- Coordinate daily activity schedules, guest allocations, and resource planning.
- Ensure all activities are conducted in line with company SOPs, safety standards, and luxury service expectations.
- Maintain a professional, guest-focused, and safety-driven operational environment.
2. Operational Responsibilities
- Oversee the daily execution of all water sports activities, ensuring smooth and efficient operations.
- Ensure instructors are properly briefed, prepared, and deployed according to daily schedules.
- Monitor weather, sea conditions, and environmental factors to ensure safe operations.
- Support guest flow management, from check-in through to activity completion.
- Ensure all equipment is prepared, inspected, and ready for safe use prior to operations.
- Act as escalation point for operational issues, guest concerns, and safety incidents.
- Coordinate closely with boat crew, instructors, and support teams to ensure alignment.
- Maintain accurate operational records, including activity logs and attendance.
3. Pre-Opening Support
- Assist in the setup and readiness of water sports facilities, equipment, and operational systems.
- Support the development of operational procedures, safety standards, and activity workflows.
- Contribute to staff onboarding and training during the pre-opening phase.
- Assist in testing and validation of equipment and activity zones prior to opening.
4. Health, Safety, Environment & Quality
- Ensure safety is the highest priority across all water sports operations.
- Enforce compliance with safety procedures, risk assessments, and emergency protocols.
- Conduct routine safety checks and operational inspections of equipment and activity areas.
- Promote environmental awareness and responsible interaction with marine environments.
- Ensure full compliance with company and regulatory safety standards at all times.
5. Leadership & Team Support
- Supervise and support Water Sports Instructors in daily operations and guest delivery.
- Provide on-the-job guidance to ensure consistent service quality and safety compliance.
- Support performance monitoring and contribute to team development.
- Foster a positive, professional, and collaborative team culture.
6. Policies, Procedures & Reporting
- Adhere to and enforce all company policies, SOPs, and operational guidelines.
- Maintain accurate records of activities, incidents, and operational reports.
- Provide regular updates to the Water Sports Manager on performance, risks, and guest feedback.
7. Continuous Improvement
- Identify opportunities to improve operational efficiency, safety standards, and guest experience.
- Support the development of new water sports activities and guest programs.
- Contribute to process improvements and best practice implementation.
Qualifications & Experience
- Certified Water Sports Instructor or equivalent qualification (e.g., ISA, RYA, or recognized authority).
- Minimum 3 5 years of experience in water sports instruction or marine tourism operations.
- Previous experience in a supervisory or team leadership role preferred.
- Strong background in multiple water sports disciplines.
- Valid First Aid and CPR certification (up to date).
- Strong understanding of water safety, rescue techniques, and risk management.
Core Competencies
- Strong leadership and team coordination skills.
- Excellent communication skills in English; Arabic is an advantage.
- High level of responsibility and commitment to safety.
- Strong organizational and operational planning abilities.
- Customer-focused mindset with experience handling high-end clientele.
- Ability to make quick, sound decisions under pressure.
- Strong interpersonal skills and cultural awareness.
- Professional presentation aligned with luxury hospitality standards.
- Ability to manage multiple priorities in a dynamic environment.
Desirable Skills
- Additional certifications across multiple water sports disciplines.
- Lifeguard or advanced rescue qualifications.
- Additional language proficiency (preferably Arabic).
- Experience in luxury resorts or high-end marine tourism destinations.
- Strong knowledge of marine environments and conservation practices.
