Assistant Manager – Training

Develop and implement training strategies aligned with organizational and operational goals.

Lead the design and enhancement of driver training programs focused on technical, behavioral, customer service, and safety competencies.

Monitor training effectiveness through KPIs, analytics, and reporting dashboards.

Drive continuous improvement initiatives to enhance service quality, driver performance, and customer satisfaction.

Ensure all training programs comply with operational, regulatory, and QHSE standards.

Manage daily training operations and ensure timely delivery of scheduled training sessions.

Conduct driver assessments, evaluations, and certification programs.

Oversee remedial training initiatives based on driver performance data and operational feedback.

Maintain accurate training documentation, reporting, and compliance records.

Collaborate with internal stakeholders to ensure training outcomes positively impact operational performance.

Support onboarding and capability-building initiatives for new drivers and operational teams.

Coach, mentor, and guide trainers and drivers to enhance professional behavior and service standards.

Provide ongoing feedback and development support to improve driver engagement and competency.

Address conduct, safety, and customer service concerns through structured coaching interventions.

Foster a high-performance learning culture within the organization.

Identify training gaps through operational insights and performance metrics.

Lead initiatives to modernize learning methodologies and improve training effectiveness.

Conduct post-training audits and observations to ensure successful implementation of learning outcomes.

Recommend improvements in training content, delivery methods, and operational processes.

Bachelor’s Degree in any relevant discipline.

Train the Trainer Certification preferred.

7–14 years of experience in training within taxi, mobility, transport, or logistics industries.

Prior experience managing driver training programs and performance management initiatives.

Experience handling operational training in Saudi Arabia or GCC markets is highly preferred.

Strong understanding of adult learning principles and training methodologies.

Strong knowledge of taxi/mobility operations within KSA and the Makkah region.

Expertise in curriculum design, training delivery, and performance management.

Excellent communication, stakeholder management, and leadership skills.

Strong analytical and reporting capabilities.

Proficiency in MS Office tools including Excel, PowerPoint, Outlook, and LMS platforms.

Languages Required: English, Urdu, Hindi, and Arabic.

Positive, agile, professional, and solution-oriented mindset.