Teams Services Manager

The Team Services Manager will be responsible for the planning, coordination, and delivery of team-related services throughout the tournament lifecycle, ensuring participating teams receive a seamless and world-class operational experience. The role will serve as a key liaison between participating teams and tournament functional areas, overseeing the implementation of team service operations including accommodation, transportation, training sites, arrivals and departures, venue access, and day-to-day operational support. Working closely with internal departments, host city stakeholders, service providers, and participating teams, the Team Services Manager will ensure all team requirements are delivered in accordance with tournament standards and operational plans.

Key Responsibilities

• Support the development and implementation of the overall Team Services operational strategy and delivery plan.
• Act as the primary operational liaison for assigned participating teams throughout tournament preparation and delivery phases.
• Coordinate team accommodation, transportation, training site operations, venue access, accreditation support, and logistical requirements.
• Manage team arrivals, departures, and onboarding processes, ensuring a smooth operational experience.
• Coordinate team site inspections, familiarization visits, and pre-tournament operational planning activities.
• Work closely with Accommodation, Transport, Competition, Security, Accreditation, Medical, Venue Operations, and Protocol teams to ensure integrated service delivery.
• Develop and maintain team operational manuals, schedules, briefing materials, and communication plans.
• Monitor team requirements and resolve operational issues efficiently and proactively.
• Support the planning and delivery of team workshops, briefings, and tournament information sessions.
• Coordinate service providers and operational partners involved in team-related activities.
• Manage operational reporting, risk assessments, issue tracking, and post-event evaluations.
• Ensure all team services are delivered in accordance with tournament regulations, service level agreements, and operational standards.
• Contribute to contingency planning and incident management processes affecting participating teams.

Qualifications & Experience

Bachelor's Degree in Sports Management, Event Management, Business Administration, Hospitality Management, or a related field. Minimum 5 years' experience in team services, tournament operations, event operations, sports management, hospitality, or client services. Experience working on major sporting events, international tournaments, or large-scale events is highly desirable. Strong understanding of team operations, logistics coordination, stakeholder management, and event delivery. Proven experience managing multiple stakeholders and operational workstreams simultaneously. Excellent communication, planning, and organizational skills. Ability to work effectively in a fast-paced, high-pressure event environment. Fluent in English; Arabic is advantageous.

Preferred Experience

• Experience working on international football tournaments, major sporting events, multi-sport games, or elite team environments.
• Previous experience supporting national teams, professional sports teams, federations, clubs, or international delegations.
• Knowledge of tournament operations, team logistics, accreditation, accommodation, and transport planning.
• Experience managing team liaison programs or client-facing event services.
• Familiarity with event-time operations centers, venue operations, and stakeholder coordination frameworks.