Key Responsibilities:
- Lead the Service Project & Order Management team to ensure effective execution of repair and field service activities.
- Set, manage, and achieve departmental targets related to RFC performance, on time delivery (OTD), revenue, and collections.
- Oversee end to end project and order management, ensuring delivery of all technical, commercial, financial, and customer commitments.
- Provide regular reporting to management on project status, RFC, OTD, and field service utilization using agreed KPI frameworks.
- Act as the escalation point for customer project issues and manage relationships to ensure satisfaction and issue resolution.
- Manage deployment, scheduling, and utilization of field service resources, ensuring availability of required tools and competencies.
- Ensure compliance with all operational, cross functional, contractual, and Health, Safety & Environment (HSE) requirements while promoting a strong safety culture.
- Maintain accountability for project profitability, cash flow, and commercial risk management.
- Develop and lead the team through coaching, performance management, appraisals, and capability development aligned with business needs.
- Drive continuous improvement initiatives, including Lean principles, operational excellence, and best practice implementation.
Qualifications / Requirements
- Bachelor of Engineering Discipline and /or relevant Experience within rotating equipment s services
- 8-10 Years of Experience
- Financial Budget Management
- Experience of Managing Complex Projects
- Experience of contract negotiation in a commercial environment
- Supplier/Customer management experience
- Staff Management Experience
- Client Management Experience
- General Computer & Software Skills
- SAP Knowledge
- PMP
Bachelor of Engineering Discipline and /or relevant Experience within rotating equipment s services
8-10 Years of Experience
Financial Budget Management
Experience of Managing Complex Projects
Experience of contract negotiation in a commercial environment
Supplier/Customer management experience
Staff Management Experience
Client Management Experience
General Computer & Software Skills
SAP Knowledge
PMP
