Essential Duties and Responsibilities:
Technology Enablement Operations ( 60%)
- Design, implement, and continuously improve operational processes, workflows, and governance for regional Technology Enablement programs (sales enablement, partner enablement, customer workshops, technical trainings, and solution adoption initiatives focused on AI/GPU servers, liquid cooling, Data Center Building Block Solutions, and sovereign cloud).
- Own the regional enablement request intake and prioritization process, working closely with Sales, Solutions Architecture, Marketing, and Engineering teams across KSA and MEA.
- Manage the regional enablement calendar, program timelines, logistics, and cross-functional coordination to deliver high-quality trainings, webinars, demos, executive briefings, and events on time.
- Establish and track KPIs and success metrics for enablement effectiveness (training completion, adoption rates, win-rate influence, customer/partner feedback); prepare dashboards and reports for the VP and global leadership.
- Support the administration of enablement platforms and tools (LMS, content repositories, demo environment coordination, knowledge base).
- Drive operational excellence through standardization, automation, and best-practice adoption; identify opportunities to leverage digital/AI tools internally.
- Coordinate logistics for regional enablement events, including venue sourcing in KSA/GCC, AV, catering, attendee management, and travel coordination where required.
- Manage program budgets, vendor relationships, and procurement for enablement activities in the region.
- Support knowledge sharing and documentation to scale best practices across the MEA team.
Support & Office / Team Administration ( 40%)
- Provide comprehensive, high-level support to the Technology and Business Enablement team MEA and key team members: proactive calendar management, complex regional and international travel arrangements, expense reporting, and preparation of briefing materials and presentations.
- Organize and support team meetings, leadership syncs, strategic planning sessions, and offsites including agenda preparation, note-taking, action-item tracking, and follow-up.
- Lead or coordinate onboarding and offboarding for new members of the regional Technology Enablement team, ensuring smooth integration and access to tools/resources.
- Act as the central liaison between the Technology Enablement function and internal partners (Sales Ops, HR, IT, Finance, Facilities, Legal) on administrative and operational matters in KSA.
- Manage day-to-day team operations and Riyadh office needs to maintain a productive hybrid work environment (vendor coordination, supplies, meeting room logistics, local event support).
- Handle confidential correspondence, reports, and special projects assigned by the VP with the highest level of professionalism and discretion.
- Support local compliance and cultural considerations for events and team activities in the Kingdom.
Bachelor's degree in Business Administration, Operations Management, Computer Science, Engineering, or a related field. A master's degree or PMP certification is a plus.
6+ years of progressive experience in operations management, enablement operations, program management, or executive support in a high-tech, hardware, data center, or AI infrastructure environment.
Proven experience providing high-level executive assistant support to senior leaders (Director/VP level or above).
Strong project and process management skills with the ability to operate effectively in a fast-paced, scaling, matrixed organization.
Excellent organizational, prioritization, and stakeholder management skills.
Proficiency with productivity and collaboration tools (Microsoft 365 / Google Workspace, Slack/Teams, project management platforms such as Asana, Smartsheet, or Monday.com) and basic data visualization in Excel/Power BI.
Fluent in English (written and spoken). Arabic proficiency (written and spoken) is strongly preferred.
Experience working in or with Middle East markets (especially KSA/GCC) is highly desirable.
Ability to travel occasionally within KSA and the MEA region (10 20%).
