Frontline Operation Specialist

Execute and follow up on daily front-line operations according to company policies and procedures.

• Monitor incoming requests and ensure timely and accurate completion.

• Handle service disruptions (such as cancellations or delays) and propose solutions.

• Review and follow up on customer feedback and ensure proper resolution by the operations team.

• Communicate with service providers and internal teams to ensure smooth coordination.

• Respond to customer inquiries via chat, phone, and tickets.

• Maintain service quality standards and ensure continuous workflow.

• Support ongoing improvements in customer experience and operational efficiency.

• Excellent communication and coordination skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.

• Professional command of English (written and spoken).

• Ability to multitask and work effectively in a dynamic environment.

0-2 years of experience in operations, logistics, or customer service roles.