Receptionist for Automotive Workshop

Job Title: Receptionist for Automotive Workshop

Department: Customer Service Department

Job Objective

Manage the reception area and organize the reception and delivery process for high-end vehicles (German and European brands such as: Mercedes-Benz, BMW, Audi, Porsche, VW, Land Rover), and assess the condition of the vehicles upon arrival.

Main Responsibilities

1. Reception and Customer Interaction:

• Welcome customers in a professional manner that reflects the premium identity of the European car service center.
• Schedule appointments and coordinate vehicle intake to avoid congestion.

2. Initial Inspection and Opening Job Orders:

• Conduct a preliminary inspection of the vehicle upon reception and record its current condition (scratches, dents, accessories, fuel level).
• Open a detailed Job Card containing vehicle information (VIN, model, odometer reading) and customer complaints.