Customer Success Manager - Freelance Consultancy

What you will do As our Customer Success Manager, you will be responsible for managing and ensuring the successful delivery of all sponsor-related deliverables throughout the lifecycle of a sponsorship. This role involves acting as the primary point of contact for sponsors, managing sponsor expectations, coordinating internal teams, and tracking the fulfilment of commitments to ensure sponsors receive the agreed-upon benefits and value.

Key Responsibilities

• Coordinate with the sales, marketing and content teams to ensure a seamless handoff of new sponsorships and deliverables

• Provide sponsors with a detailed overview of the deliverables and timeline

• Set up and maintain a centralized tracker to monitor the progress of deliverables

• Act as the central point of communication between sponsors and internal teams, collect necessary information (e.g., logos, company profile, speaker info etc.,) from the sponsors within the timeline

• Work with the marketing and design team to ensure all sponsor branding and assets meet the agreed-upon brand guidelines of the sponsor and CSG standards

• Regularly update sponsors on the status of their deliverables, including any challenges or delays.

• Establish regular check-ins to discuss the progress or any adjustments

• Ensure that operational and logistical teams have the necessary information to execute on-site or online activities related to sponsorships

• Perform quality assurance checks on all deliverables to guarantee accuracy, consistency, and high standards

• Collaborate with internal teams to complete the post show report for sponsors, on the performance and effectiveness of sponsorship deliverables, such as engagement and brand visibility

• Strong communication skills: Ability to convey complex information simply and understandably. Smooth the conversations between the internal team and external clients

• Organisation and Time Management: Keeping track of timelines, deliverables, and follow-up tasks is essential

• Attention to Detail: Ensuring no important details are missed when discussing the scope of work, timelines, and expectations

• Risk Management: Identifying potential risks and proactively addressing them to avoid any scope creep or delays