Freight Forwarding Manager

Company: Abdul Latif Jameel Logistics

ALJ Logistics operates within Abdul Latif Jameel's transportation business, focusing on logistics operations and commercial services. Its activities include freight forwarding, transportation, warehousing, customs coordination, and cross-border logistics.

Role Purpose:

Manage end-to-end air, sea, and land freight forwarding operations to deliver reliable, compliant, and profitable services while meeting customer commitments and strengthening carrier and agent performance.

Key Activities:

• Plan and control daily import, export, and cross-trade forwarding operations across air, sea, and land modes.
• Ensure accurate booking, documentation, customs coordination, shipment tracking, billing readiness, and exception management. Coordinate closely with Sales, Finance, Transportation, Warehousing, Customs, carriers, and overseas agents.
• Manage carrier, agent, broker, and subcontractor performance, rates, allocations, and service levels. Escalate material service, compliance, cost, and customer risks promptly with proposed corrective actions.
• Monitor shipment profitability, operational cost, demurrage, detention, claims, and revenue leakage.
• Maintain compliance with customs, dangerous goods, sanctions, trade, security, and company requirements. Lead and develop the operations team; balance workload, enforce SOPs, and maintain service continuity. Standardize forwarding workflows and introduce automation for booking, documentation, tracking, and customer visibility.