Front Office Manager (Saudi National Only)

Additional Information:
This hotel is owned and operated by an independent franchisee,
Dur Hospitality Company SJSC
. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description 
FOM directs and works with FO employees to carry out procedures ensuring an efficient check in and check out process; and ensures guest and employee satisfaction to maximizes the service standards and financial performance of the department.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
•Develops specific goals and plans to prioritize, organize, and accomplish assigned budget and guest experience score.
•Handles complaints, settling disputes, and resolving guest issues and staff conflicts
•Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
•Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
•Encourages and building mutual trust, respect, and cooperation among team members.
•Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
•Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
•Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
•Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Job Qualifications:
• 5-7 years or above in hotel front office position
• Has experience working with Marriott International brands.
•Strong written and verbal communication skills
•Ability to lead and motivate a team
•Strategic planning skills
•Team building and Leadership skills
•Training skills for OJT
•Goal setting and Problem-solving skills
•Financial and revenue skills
This company is an equal opportunity employer.
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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.