Trainer- Soft Services

To design, develop, and deliver structured training programs in Soft Services (Housekeeping & Customer Service), aligned with company operational standards, client expectations, and international best practices.

Key Responsibilities

• Deliver training programs (classroom, practical, and on-site)
• Develop and update training materials aligned with SOPs and BICSc standards
• Conduct assessments, evaluations, and support certification processes
• Coordinate with Operations to identify training needs
• Maintain training records, reports, and documentation
• Drive continuous improvement in training quality and effectiveness

Role-Specific Requirements

• Strong knowledge of Housekeeping operations
• Familiarity with BICSc standards
• Expertise in customer service excellence and soft skills training

Qualifications & Experience

• Bachelor’s Degree or Diploma
• 5–8 years of experience in Facility Management / Hospitality / Training
• Prior training delivery experience preferred

Skills & Competencies

• Strong presentation and training delivery skills

• Communication (English required, Arabic preferred)

• Planning and organizational skills

• Basic digital literacy