Key Responsibilities
- ERP & Business Applications: Manage and enhance ERP systems, document business processes, and ensure 100% user adoption of new features.
- Infrastructure & Connectivity: Oversee servers, networks, and hardware performance. Ensure stable connectivity and robust backup protocols with minimal downtime.
- Support & Training: Lead daily IT operations, resolve service tickets within SLAs, and provide comprehensive training to end-users.
- Cybersecurity & Risk: Implement security measures, monitor threats, and maintain risk registers to ensure 100% compliance with security standards.
- Policy & Asset Management: Develop IT SOPs, maintain accurate asset inventories (warranties/renewals), and manage vendor relationships.
- Project Management: Plan and execute IT projects aligned with business goals, ensuring delivery is on time and within budget ( 5% variance).
Requirements
- Education: Bachelor's degree in Computer Science or Business Management.
- Certifications: Professional certification in Network Management and Application Development.
- Experience: 5 7 years in IT, with at least 2 3 years in a supervisory or managerial capacity.
- Skills: Well-versed in computer operations, pragmatic problem-solving, and a customer-service-oriented mindset.
Education: Bachelor's degree in Computer Science or Business Management.
- Certifications: Professional certification in Network Management and Application Development.
- Experience: 5 7 years in IT, with at least 2 3 years in a supervisory or managerial capacity.
- Skills: Well-versed in computer operations, pragmatic problem-solving, and a customer-service-oriented mindset.
