CSP Specialist (Channel Service Partner)

Manage daily CSP operations and maintain partner relationships

Monitor CSP KPIs and operational performance

Analyze underperforming Zones and DAs and drive improvement

Follow up on key KPIs such as OFD, DPD, SPR, COD, Reverse, and Complaints

Regularly visit CSP stations and check on-site operations

Create improvement plans for underperforming CSPs and follow up on execution

Support new CSP development, onboarding, and daily operations