Responsibilities
- Manage and maintain local user accounts.
- Analyze and troubleshoot USMTM Server Application issue i.e. SharePoint, AtHoc, WhatsUP Gold, and CATTools.
- Coordinate and troubleshoot with RCC SWA teams (Firewall, HBSS, Network, Active Directory, etc.) to resolve USMTM issues.
- Coordinate and troubleshoot with DFAS for USMTM Finance server updates and issues (Eagle Cash Laptops, WinIATS, DDS, DMO, and CAPSW).
- Use Symantec Backup Exec to maintain backups and restore data.
- Create/modify/delete domain and group accounts using Active Directory.
- Request user DDE email using Defense Enterprise Provisioning Online (DEPO). Update servers as required/needed.
- Support Security Content Automation Protocol (SCAP) and Security Technical Implementation Guides (STIG) for servers, applications, virtualization and printers, to ensure best practices are implemented.
- Utilize Enterprise Mission Assurance Support Service (eMASS) working with Risk Management Framework (RMF) to update software/hardware information to maintain network compliance.
- Enroll devices to the Purebred Portal allowing over the air certification to allow DoD personnel to use DoD PKI credentials on mobile devices.
- Wipe, retire, remove applications, request and reset PINs.
- Issue, load certificates and, reset PINs for SIPR tokens.
- Familiar with DNS, DHCP, Cisco VOIP, SQL Server, backup solutions, and ITSM trouble ticket systems.
- Ensure USMTM personnel follow guidance, per AR 25-2 to protect computers and devices that store, process, access, or transmit unclassified, sensitive and classified data.
- Conduct physical security assessments.
- Sign and submit REMWARs andor Exception to Policies for services via ITSM Ticket System.
- Respond to security incidents, and confirm proper procedures for response and remediation are followed.
- Ensure system recovery processes are monitored, and that security features and procedures are developed for proper restoration.
- Coordinate with SWA and ARCENT Cyber Security when needed.
- Assist other work centers on projects or tasks as needed.
5+ years experience in system administration role. Bachelor s degree in a related field. Must be able to meet DoD 8570 requirements for IAT Level II (e.g. Security+, CCNA-Security). Must be Microsoft or VMWare certified. Extensive experience in the operations, administration, configuration, and maintenance of client/server hardware/software. Strong background in administration, configuration, and maintenance of desktop hardware/software and system backup applications. Familiar with network firewall and switch configuration and management. Proficient with MS Office. Able to communicate with management, technical staff and end users in a clear and professional manner. Excellent oral and written communication skills. Able to interact with all levels of an organization and solid customer service skills are critical. Must be a U.S. Citizen with an active DoD Secret clearance and willing to relocate to the Kingdom of Saudi Arabia (KSA).
