This is an entry-level, office-based role, ideal for candidates starting their professional career. You will support our operations and customer service teams in day-to-day tasks across pet transport, vet services, cat boarding, and document handling.
You must have excellent English, strong attention to detail, and be comfortable working in a fast-paced, “Customer First” environment.
We provide comprehensive training across all areas of the business, with the opportunity to pursue IPATA globally accredited training and potential promotion into one of our specialist teams.
Key Responsibilities
1. Customer Service
- Answer incoming calls, take messages, or transfer to colleagues.
- Provide basic information to customers in a professional and friendly manner.
2. Vet Services Coordination
- Book vet treatments and services with our partner clinic.
- Update company systems once treatments are confirmed.
- Coordinate with transport and operations teams to ensure smooth service delivery.
3. Pet Transport Support
- Receive transport requests from customers and colleagues.
- Book required services with our Scheduling Team.
- Confirm collection/drop-off details and specific requirements (carriers, food, etc.) with customers in a timely manner.
- Accurately update all relevant company systems.
4. Document Handling
- Receive, scan, and save incoming documents.
- Maintain organised digital and/or physical document files.
- Notify colleagues when documents are ready to be checked.
5. Cat Boarding Administration
- Receive cat boarding requests from customers and colleagues.
- Update tracking sheets and records accurately.
- Confirm collection/drop-off details and any specific requirements (carriers, food, etc.) with customers.
- Receive, collate, and check boarding forms against the checklist.
- Keep customers informed and updated at all times, including sharing regular photos.
6. Team Communication & Process Improvement
- Maintain open, clear communication with all colleagues.
- Identify and recommend improvements to processes where appropriate.
- Escalate any customer, process, or internal system issues to management immediately.
Why Join Expat Logistics?
- Entry point into a growing, specialist relocation business.
- Comprehensive on-the-job training in all aspects of operations.
- Opportunity for IPATA globally accredited training.
- Potential progression into specialist roles within the company.
If you meet the requirements and are ready to start your office career in a dynamic, service-driven environment, please submit your CV and a brief cover letter (in English) explaining your interest in the role and your availability.
